Having a virtual or live customer service representative to chat with your clients when they are online can be provide a great return on your investment. Not only is it important to get questions answered while the clients are on the site, but it can give you valuable time to focus on building your business. The quicker their questions are answered, the sooner they will buy.
Things to look for:
- A service that fits your business niche
- Quick to respond to readers
- A knowledgebase that answers the questions as easily as possible
- A friendly and a professional face to look at is a plus